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GO GREEN SOLAR SHIPPING & RETURN POLICY

Items which require freight shipping charges include Solar Panels, Rails and large Central Inverters. For these items, you may check out, but we will call you with a freight quote for your approval before charging and shipping your order. Typical Freight charges for solar panels range from about $150 to $400 for 1- 24 solar panels, $400 to $600 for solar panel pallets depending on destination and if a liftgate is required.

UPS Ground Shipping Price Table for Continental US
(excludes freight charges)

Order ValueShipping Cost

$1.00 - $100$15.00

$101.00 - $200.99$20.00

$201.00 - $250.99$25.00

$251.00 - $300.99$30.00

$301.00 - $350.99$35.00

$351.00 - $399.00$40.00

$400.00+$45.00

GoGreenSolar.com Return Policy

You may return all unused items purchased at GoGreenSolar.com within 14 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and will be charged a restocking fee of 30 percent. No returned merchandise will be accepted without a Return Material Authorization (RMA). Returns will take at least two weeks to process.  We will credit you in the same manner as your original payment within 30 days of receiving the returned item.

For return requests please contact us at (866) 798-4435.

AMAZON RETURN POLICY

About Return Shipping

Return shipping is easy and flexible. You can return your package using a label from our Online Returns Center.

Depending on the items you're returning and the reason for your return, your shipping methods may vary for your return. You can return your package using the label provided through our Online Returns Center.

Return Shipping Costs

If you return an item using a prepaid method (dropoff or pickup) from the Online Returns Center, and the reason for return is not a result of an Amazon error, the cost of return shipping will be deducted from your refund unless your item qualifies for a free return.

If you choose to ship the item on your own, you'll pay the carrier at the time you ship your return. If the return is the result of an Amazon error, we'll refund your return shipping costs up to a maximum amount.

Return shipping fees will be communicated on the Online Returns Center when you are choosing the shipping method for your return.

For more information about refunds and refund amounts, go to About Refunds.

• UPS drop-off: We provide you with a pre-paid shipping label. Print the return mailing label and drop off the package at an authorized UPS shipping location that's convenient for you. Search for UPS locations near you by going to UPS.com. If you want to return your item at a mailing room at your office or apartment, choose the 'UPS dropoff' option.

  Note: No shipping receipt will be provided by the carrier, while you're returning the item using prepaid return mailing label.

• UPS pickup: We contact UPS and arrange for them to pick up your package from the address it was originally shipped to. This is ideal for large or heavy items that are hard to carry. You don't need to print a return mailing label for UPS pickups. UPS will bring a label for your package . If you select this option before 9:00 p.m. Pacific time, UPS will attempt pickup on the next business day. If necessary, UPS will try again two more times on the following two business days. An adult must be present for the pickup.

  If you can't be present for the pickup, or if UPS isn't able to pick up your package after three attempts, start a new return using a different return shipping option.

  If the original packaging is still available, return the item in that packaging. To help avoid problems with the pickup, remove any previously used shipping labels that are still on the box.

  Note: If you choose the UPS Pickup option and if the return is not a result of our error, we will deduct a convenience fee of $6 for the UPS Pickup from your refund. For more information about our refund policies, go to Check the Status of Your Refund.

• Cancel Pickup Request: After a UPS pickup has been requested, it's not possible to cancel that request until after the first pickup attempt has been made. UPS will make up to three pickup attempts. After the first pickup attempt, you can call UPS at 1-800-PICK-UPS (1-800-742-5877) to cancel future pickup attempts, you can tell the carrier you no longer need the pickup when they come, or you can ignore the pickup attempts.

• U.S. Postal Service: We provide you with postage-paid mailing label to return the package and give it to your postman or take it to your local post office.

• Any Carrier: We provide you with a return shipping address, and you provide and pay for your own mailing label using the carrier of your choice.

• Heavy/Bulky Items Delivered by Specialty Carriers: If you need to return a heavy or bulky item that was delivered by a specialty carrier (e.g., CEVA, ABF, Pilot), go to the . The Returns Center will guide you through the returns process and may ask you to contact our specialized customer service team, which can schedule the pickup of your item. If the reason for return is not a result of an Amazon.com error, there will be a flat $50 return fee.

  Note: Please do not refuse the delivery of your item. In order to ensure that the return and refund are processed correctly, go to the Online Returns Center. For more information about our refund policies, go to Check the Status of Your Refund.

• Amazon Locker: With this option, you can drop off your package at an Amazon Locker within five days after printing your pre-paid return mailing label.

EBAY RETURN POLICY

You can return some items you purchased on eBay, depending on the seller's return policy. If you used same day delivery or free in-store pickup when you purchased your item and the seller accepts returns, return the item directly to the store where you purchased it.

Here's what to expect when you need to return an item.

Return an item

Before you request a return, check the seller's return policy in the listing for the seller's return period and other information.

To return an item for a refund, replacement, or exchange:

1. Find the item in My eBay under Purchase History and select Return this item from the More actions drop-down menu.

2. Select the reason for the return. Depending on the seller's return policy, we may put you in touch with the seller directly.

3. If photos of the item would be helpful for documenting the condition of the item you bought and received, you can upload photos. Both eBay Customer Service and the seller can see them. You can upload as many as 10 photos (PNG, JPEG, BMP, or GIF; max size 5MB). You can add photos until the return process is closed. Uploaded photos can be removed only by contacting Customer Service.

4. Depending on the seller's return policy, we'll provide you with a return shipping label and packing slip. Alternatively, we may ask you to wait for the seller to reach out to provide next steps for the return, such as in cases of oversized or heavy items or when sending an item back to a seller located in another country. The seller may also provide you their own return shipping label.

5. Pack the item carefully. Include the packing slip, apply the shipping label, and send the item back to the seller. You must return the item within 5 business days of requesting the return. It's a good practice to include tracking information when returning an item.

6. If an eBay-generated shipping label is used, you can track the status of the returned item in the Purchase history section of My eBay. Find the returned item and click View return details from the More actions drop-down menu.

7. If the seller has provided their own label, such as including a label in the original shipment, you can track the status of the returned item in the Purchase history section of My eBay. Find the returned item and click View return details from the More actions drop-down menu. If the seller does not provide you a label through eBay and you return an item through an alternative shipping method, you should make sure that tracking is included in case eBay needs to step in to review the progress of your return.

8. The seller refunds you within 6 business days of receiving the returned item. If you're requesting a new item as part of a replacement or exchange, you have 5 business days to ship the original item back to the seller once you agree to a replacement or exchange. Once the original item is shipped back, the seller will ship the new item to you within 5 business days.

Things to keep in mind:

• Request a return by the time specified in the Return policy section of the listing.

• If we ask you to contact the seller, work with the seller directly and follow their return instructions.

• Otherwise, you're issued a return shipping label and packing slip. Then:

  • Ship the item back to the seller within 5 business days of requesting the return when returning an item for a refund.

  • Ship the item back to the seller within 5 business days of requesting the return when returning an item for a replacement or exchange. If you haven't sent the item back after 30 days, you're charged for the second item and the cost to ship it to you.

• Return the item in the same condition as you received it. See the item condition policy for returns for more information.

• If you're returning an item because it didn't match the listing description, the eBay Money Back Guarantee may be able to help. Learn more about the eBay Money Back Guarantee.

• If your eBay account is currently suspended, you will not be able to return any items until you have resolved the suspension.

Return shipping charges

Either you or the seller is responsible for return shipping charges, depending on the seller's return policy and the reason for the return. In most cases, sellers require that buyers pay for return shipping, but some sellers offer free return shipping—check the Return policy section of the listing. If you're returning an item because it isn't as described in the listing, the seller is responsible for return shipping charges, regardless of the seller's return policy. 

When you're responsible for return shipping charges, we charge your PayPal account if you ship the item using our shipping label. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. 

When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you must work with the seller to agree on the shipping service and cost before returning the item.

Return shipping charges when using eBay shipping labels

Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the item's cost, package weight, and delivery time.

In some instances, return shipping charges may not be based on the actual weight of the package, but are an estimate. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. If you've used an eBay generated label for the outbound shipping, the cost of the return shipping label will never exceed this amount.

Refunds

Most refunds are automatically adjusted for any applicable restocking fees or shipping charges.

When the item isn't as described: 

If you return an item because it's not as described in the listing, arrives damaged, or is missing parts, then your refund is:

In these situations, the seller can't charge a restocking fee and the seller pays the return shipping charges.

All other returns:

If you return an item for any other reason, including changing your mind about a purchase, the seller can keep any restocking fee specified in the listing Return policy.

In these situations, your original shipping charge usually isn't refunded. Check the listing Return policy for specifics on shipping charges. You may also have to pay the return shipping charges.

For this type of return, your refund is usually the total purchase price, including item cost, sales tax, and other charges, less:

• Original shipping (unless specified otherwise in the listing Return policy)

• Restocking fee (if specified in the listing Return policy)

• Return shipping (if specified in the listing Return policy)

When to ask us to step in and help

Most returns and refunds go smoothly, but if a seller doesn't issue you a refund, you can ask us to step in and help. Depending on the seller's return method, timelines may differ. We guide you to the correct timing as part of your return request in My eBay, but for reference:

• You can ask us to step in and help if the seller doesn't issue a refund within 6 business days of receiving the returned item, or within 6 business days of the estimated delivery date for the returned item if no tracking is used. You have 10 business days to ask us to step in and help after the seller's time to issue a refund has passed.

• If a seller doesn't respond to your return request, you can ask us to step in and help 3 business days after you request a return.

If you use alternative shipping arrangements, return shipping charges won't be included in any eBay Money Back Guarantee refunds, even if the seller agreed to pay return shipping charges. Learn more about the eBay Money Back Guarantee.

Replacements and exchanges

Some sellers may offer you the option of returning an item for a replacement or exchange instead of a refund. A replacement is a new item that is exactly the same as the original item described in the listing. An exchange is a new item that is different than the original item described in the listing -- for example, a different size or color. An item being replaced or exchanged should be of comparable value to the original item.

You can request a replacement or exchange if:

• The seller offers replacements or exchanges in the listing Return policy.

• The total refund value of the original item is less than $250.00.

Things to keep in mind when requesting a replacement or exchange:

• If you're requesting a replacement or exchange because the item wasn't as described in the listing, such as with a damaged part, the seller is responsible for the return shipping charges. See Return shipping charges.

• If you're unable to return the item because it's unsafe to ship (such as a ruptured and leaking battery) or broken beyond repair, the eBay Money Back Guarantee can help. Learn more about getting started with the eBay Money Back Guarantee.

• The seller ships the new item to you within 5 business days once you ship the original item back. You can track the progress of your new item in the Purchase history section of My eBay. Find the returned item and click View return details from the More actions drop-down menu.

• Ship the item back to the seller within 5 business days of requesting the replacement or exchange.

• If you don't ship the original back to the seller within 30 days, you're charged for the cost of the new item.

• If you send the original item back to the seller, and the seller doesn't send a new item, you can ask eBay to step in and help and we may treat the return as a refund.

When to ask us to step in and help with the eBay Money Back Guarantee

• If you didn't receive a new item as part of a replacement or exchange, or you received your new item but still aren't satisfied, you have 10 days from either the day the new item was delivered to you, or the day the original was returned to the seller – whichever is latest – to ask us to step in and help.

• If you use alternative shipping arrangements, return shipping charges aren't included in any eBay Money Back Guarantee refunds, even if the seller agreed to pay return shipping charges.

Learn more about the eBay Money Back Guarantee.

Alternative return shipping arrangements

You may need to use alternative shipping arrangements when:   

Shipping a return with insurance

Returning multiple packages

An item is outside USPS guidelines

Shipping charges exceed the refund amount 

An item was delivered through freight or local pickup

When the seller is responsible for return shipping charges and you need to make alternative shipping arrangements, contact the seller to agree on the service and cost before sending the item. Make sure that you include the packing slip, tracking, and for items valued at $750 or more, signature confirmation.

When using alternative shipping arrangements, either you or the seller pays for return shipping charges.

Frequently asked questions

What should I do if I missed the seller's return time frame?

What happens if I started a return request but didn't ship the item in time?

I returned an item but haven't received a refund. What should I do?

I returned an item but haven't received the new item as a replacement or exchange, yet. Will I get a refund?

Why did I receive a refund that's less than what I paid for the item?

What should I do if I sent back an item, but the seller never received it?

When do I use the eBay Money Back Guarantee?

I need to return more than one item in my order. How do I do that?

What if the return shipping label isn't immediately available?

Can I reprint a shipping label?

Misuse of returns or the eBay Money Back Guarantee

If we determine that you've abused returns on eBay or the eBay Money Back Guarantee, you may be subject to a range of actions, including limits on buying and selling privileges and account suspension. Examples include:

• Selecting an inaccurate reason for return.

• Disregarding item conditions required for return.

• Requesting an excessive amount of returns.